Answers to the questions we hear most. Don’t see yours? Contact us directly.
1. Do you provide the truck?
No — we’re labor-only. You rent the truck, POD, or storage container (from U-Haul, Penske, PODS, or wherever you like), and we provide the crew to load, unload, pack, or unpack it. This usually saves you money compared to a full-service mover, since you control the transportation cost directly.
2. How should I prepare for moving day?
A little prep goes a long way toward keeping your move fast and affordable:
- Pack ahead of time. Have all your boxes and bags packed and ready before we arrive. We move fast — if we’re waiting on you to finish packing, that’s time (and money) that could’ve gone toward the move itself.
- Stage the truck. The closer the truck is parked to your door — and the more direct the path to it — the faster we can load or unload, which saves you money. Position it at the best available point of entry before we get there.
- Reserve parking for the crew. If you’re in a city or a congested area, secure a parking spot near the entrance for our team’s vehicles ahead of time to avoid delays.
- Reserve the elevator, if you have one. In apartment or condo buildings, book the freight or service elevator for your move window so we’re not waiting on it.
- Set aside valuables and essentials. Keep important documents, jewelry, medications, and anything irreplaceable with you rather than in the truck.
3. How should I pack my boxes and furniture?
Pack boxes however works best for you, but we recommend not overpacking them. Excessively heavy boxes are harder for the crew to carry and harder to load efficiently — heavy boxes have to go on the floor of the truck and can’t be safely stacked, which costs you usable space.
Please empty the drawers of dressers and nightstands before we arrive, to prevent lost items or damage to the furniture. Leave the drawers themselves in place — we’ll assess on-site whether they need to be removed for the move.
4. Do you bring moving supplies, or wrap furniture?
We provide the labor, not the supplies — we don’t bring furniture pads, wrap, dollies, boxes, or packing tape. Please have those on hand before we arrive (most truck rental companies offer moving blankets and dollies as an add-on if you don’t already have your own).
If you have wrap and moving blankets ready, we’re happy to wrap your furniture for you. Just keep in mind that wrapping takes time and adds to the overall length of your move — if you’d like to save time and money, wrapping furniture yourself ahead of time is a great option, but we’re glad to handle it either way.
5. Will you disassemble and reassemble furniture?
Yes — we can disassemble and reassemble furniture like bed frames, dressers, and large shelving as part of your move. As with wrapping, keep in mind that disassembly and reassembly takes time and adds to the overall length of your move. Just let us know ahead of time what needs to come apart so we can plan for it.
6. Will you make multiple stops?
Yes, absolutely. We’re happy to stop at storage facilities or any other location where you need to pick up or drop off furniture or boxes.
7. How heavy is too heavy?
Our standard hourly rate covers items up to 350 lbs. Anything heavier is considered a specialty item — non-standard household furniture — and incurs an additional charge based on weight, roughly $1 per pound as a general rule of thumb.
8. How is pricing calculated?
We charge by the hour, based on crew size and the scope of your move, with a two-hour minimum on all jobs. Specialty items over 350 lbs carry an additional charge (see above). Contact us with your move details for a straight quote — no hidden fees.
9. What areas do you serve?
We serve any town in New Hampshire or Massachusetts from Laconia to Boston, and from New Ipswich to Hampton — including Manchester, Concord, Nashua, Derry, Londonderry, Salem, Milford, Peterborough, Portsmouth, and Exeter, NH; and Lowell, Lawrence, Haverhill, Methuen, Andover, Woburn, and Burlington, MA — as well as Southern Maine. If you’re not sure whether your move is in range, reach out and we’ll let you know.
10. How far in advance should I book?
As early as possible, especially around weekends and month-end (the busiest times for moves). We’ll always try to accommodate short-notice bookings when our schedule allows.
Still have questions? Our crew is happy to walk you through exactly how it works — contact us any time.